About Will Drafters

After successful careers in accountancy, management consultancy and financial services I set up Will Drafters with my business partner, Michelle Hanover in 1990.

Having built Will Drafters into a successful and profitable enterprise that bases its success on the quality service provided by its loyal and considerably experienced staff, I look forward to continuing its development by increasing the range of services that we can offer to our client base of over 100,000 property owners, with whom we maintain a continued relationship.

I am excited by the major opportunities we have to work in conjunction with other providers in offering an even greater number of quality services to our very significant client base. It has been an interesting journey and I look forward to progressing it further.

Prior to the establishment of Will Drafters Ltd in 1990 I had worked in management, sales, and marketing in the insurance industry.

Throughout my working life provision of a quality service for my clients has always been paramount and this is reflected in the philosophy of Will Drafters.

People buy from people and establishing a successful business depends upon recruiting and maintaining a team of people that care about the quality of service they provide to the client. I am proud of my team of salespeople and administrators and the fact that so many of them have been with the company for many years.

At Will Drafters we don't just write wills, we provide full packages of customer care and a unique service which alleviates the burden of the administration of the deceased's affairs and allows family and friends the time to cope with and adjust to the loss of a loved one. To this end we have a Probate Helpline that operates 365 days a year because family bereavement is never on holiday. The family and friends of the deceased need someone at the end of a telephone to give them advice on what to do next, at what is an incredibly difficult time for them.

My main role is the drafting, amending, and updating of Wills, I also deal with Customer Services and Human Resources.

Working in various roles makes my job interesting, and this also means that I have an all-rounded view of the running of the Administration & Legal Departments.  This allows us to give our clients the best possible service, which for me is paramount.

I have been with Will Drafters for over 20 years and very much enjoy working with my team, helping clients with the important process of will making. In addition to supervising the telesales staff I liaise with the will advisers, who work mainly from home, and coordinate their appointment booking schedule

I have been with Will Drafters for 20 plus years now in various sales based roles. In addition to dealing with new business enquiries from introducers and the internet, I provide on-going telephone support for those who inform us of the loss of a relative, friend, or loved one that has written a Will with Will Drafters. This includes lending an understanding ear, advising about registration of the death and payment of funeral expenses plus the various stages and processes of probate and options for dealing with the administration of the deceased’s estate.

I have been with Will Drafters since 2014. Initially as a Will Adviser and now, because of my vast experience talking with clients about their wishes in their Wills, I now also work talking to clients who've suffered a bereavement. I provide on-going telephone support for those who inform us of the loss of a relative, friend, or loved one that has written a Will with Will Drafters. This includes lending an understanding ear, advising about registration of the death and payment of funeral expenses plus the various stages and processes of probate and options for dealing with the administration of the deceased’s estate.

I have worked for Will Drafters since 2015 and my role is to assist and advise clients with their queries including, but not limited to, booking appointments with a will advisor to update their existing wills, obtain necessary information for will amendments and booking appointments for clients to come in to the office to have their will signed and witnessed.

I enjoy working for the company and working with others, this role gives me the opportunity to do just that.

I am very committed to delivering high levels of good Customer Services as it is important to me and the company that all of our clients are happy with the service they receive.

I have worked for Will Drafters for over 18 years in various roles including Telesales and Customer Services. I currently split my time between the Accounts Department and Reception and really enjoy the variety of my work.

My role is to provide administrative support to the Probate Team and Michelle Hanover, one of the directors. This is a busy role that includes making sure the probate documentation is complete and recorded and then forwarded to one of our panel of solicitors. I also deal with instructing estate agents in relation to the sale of any property that is necessary for administration of our clients’ estates. 

I have been working for Will Drafters since 2004, originally as a Will Adviser and a few years later took on the additional responsibility of training new Advisors and supporting existing Advisors to make sure our customers received the best possible service.

I enjoy my role in speaking with customers, getting to know their needs and making sure that we meet all their requirements regarding their wills, and talking to them again when they are updating their wills.

A few years before joining Will Drafters I lost my father which gave me a greater understanding of the grief and sense of loss that comes with losing a loved one.

It also introduced me to the massive amount of paperwork that can be required to administer an estate. Like many people my father owned a property, had investments and savings accounts. A relatively simple estate like his takes considerable time and energy to sort out, including obtaining the grant of probate, sale/transfer of the property, calling in the various assets and distributing the proceeds according to the wishes of the deceased. I know from personal experience that dealing with the administration of an estate, at a time when you are personally distressed is not something to be taken lightly.

When I joined Will Drafters and found that they offered a WillPlus package which gives support to beneficiaries or executors I realised the great benefit of this service and could see how important this would be in helping those recently bereaved.

During my time with Will Drafters I have drafted close to 5,000 Wills and am pleased to say that the majority of those clients have taken up the significant benefits that the WillPlus package offers.